Bengaluru Civic Boost: Weekly Phone-In Programme Launched for Direct Citizen Grievance Redressal

NewsFlash Daily™

15 April

Residents can directly speak to Commissioner Pommala Sunil Kumar every Friday as BBMP North rolls out citizen-first grievance platform

Bengaluru: In a major step towards strengthening citizen engagement, the Bengaluru North City Corporation has launched a weekly Phone-In Programme, enabling residents to directly connect with officials and address civic grievances.

The initiative is being led by Commissioner Pommala Sunil Kumar, aiming to ensure faster response and accountability in civic services.

Direct Access to Commissioner Every Friday

As part of the programme, citizens can speak directly with the Commissioner every Friday. This week’s session is scheduled for:

1. Date: April 17, 2026
2. Time: 7:00 AM to 9:00 AM

Residents across the North City Corporation limits can raise concerns related to everyday civic issues.

Wide Range of Civic Issues Covered

The Phone-In Programme will address multiple urban concerns, including:

1. Road potholes and repair works
2. Streetlight maintenance
3. Garbage collection and disposal
4. Dangerous trees and branch removal
5. Mosquito control measures
6. Stray dog management
7. Park development and upkeep
8. Removal of illegal banners and posters
9. Footpath encroachments
10. e-Khata related issues

Officials stated that the programme is designed to streamline complaint resolution and improve service delivery.

Digital Tracking via Sahaaya 2.0

All complaints received during the session will be registered on the Sahaaya 2.0 platform and immediately forwarded to concerned departments.

Citizens will receive SMS updates with complaint details and assigned officers, ensuring transparency and follow-up.

Multiple Ways to Reach Authorities

Residents can participate in the Phone-In Programme through the following contact details:

• Mobile / WhatsApp: 9480685705
• Landline: 080-22975936 / 080-23636671

Additionally, complaints can also be submitted through the Sahaaya 2.0 mobile application.

Focus on Responsive Governance

The initiative reflects a growing push towards technology-driven governance and citizen-centric administration in Bengaluru.

Officials believe that direct interaction will help identify issues faster and ensure timely resolution, improving overall urban living standards.