Commissioner Pommala Sunil Kumar to Interact Directly With Citizens Every Friday; Complaints to Be Logged on Sahaaya 2.0 PortalBengaluru: In a bid to strengthen citizen engagement and ensure faster redressal of civic grievances, the Bengaluru North City Corporation has introduced a weekly Phone-In Programme. The initiative aims to provide residents a direct platform to interact with the Commissioner and raise concerns related to civic services.
The Commissioner of the North City Corporation, Pommala Sunil Kumar, will personally receive calls from citizens every Friday. This week’s Phone-In Programme is scheduled for Friday, February 27, 2026, from 7:00 a.m. to 9:00 a.m.
Wide Range of Civic Issues to Be Addressed
Residents within the jurisdiction of the Bengaluru North City Corporation can directly present grievances related to road potholes and repair works, maintenance of streetlights, door-to-door garbage collection and disposal, removal of dangerous trees and overhanging branches, mosquito control measures, stray dog management, development and upkeep of parks, removal of unauthorized banners and posters, encroachment clearance on footpaths, issues concerning e-Khata, and other civic-related matters.
Officials stated that the initiative is designed to ensure transparent communication between citizens and the administration, thereby improving accountability and service delivery.
Complaints to Be Registered on Sahaaya 2.0 Portal
All grievances received during the Phone-In Programme will be officially registered on the Sahaaya 2.0 portal and immediately forwarded to the concerned departmental officers for action. Citizens will receive SMS notifications containing complaint registration details and information about the designated officials handling their cases.
The administration emphasized that the structured digital tracking system will help in timely monitoring and resolution of complaints.
Control Room Contact Details
Citizens can contact the control room during the Phone-In Programme through the following numbers:
Mobile / WhatsApp: 9480685705Landline: 080-22975936 / 080-23636671
In addition to the weekly interaction, residents may also submit complaints through the Sahaaya 2.0 mobile application at any time.
