BNCC Commissioner Pommala Sunil Kumar directed officials to resolve 63 public grievances on priority, with road maintenance and waste management topping the complaint list
The Bengaluru North City Corporation (BNCC) registered 63 public grievances during its weekly Phone-In Programme held on Friday. Commissioner Pommala Sunil Kumar instructed officials to prioritise complaints related to road maintenance, solid waste management, forest issues, and E-Khata services while ensuring timely resolution of all pending cases.
Bengaluru: The Bengaluru North City Corporation (BNCC) received 63 public grievances during its weekly Phone-In Programme held on Friday, with road maintenance emerging as the most frequently reported civic issue. Commissioner Pommala Sunil Kumar directed officials across departments to take immediate action and resolve the complaints on priority.
The initiative, aimed at providing citizens with direct access to civic authorities, received 45 phone calls, through which a total of 63 grievances were registered.
Addressing officials after the programme, the Commissioner instructed them to conduct field inspections wherever necessary and ensure prompt resolution of complaints to improve civic services across the corporation limits.
"All departments must examine the grievances on priority and ensure timely resolution through field-level inspections wherever required," Commissioner Pommala Sunil Kumar instructed.
Bengaluru Road Maintenance Tops BNCC Phone-In Programme Complaints
According to BNCC, road-related issues accounted for the highest number of grievances received during the programme.
The department-wise breakup is as follows:
- Road Maintenance (Engineering): 33 complaints
- Solid Waste Management (Garbage): 13 complaints
- Forest Department: 6 complaints
- E-Khata / Khata Services: 6 complaints
- Health Department: 2 complaints
- Parks and Playgrounds: 2 complaints
- Electrical Issues: 1 complaint
The Commissioner directed the Engineering, Solid Waste Management, Forest, and Revenue departments to accord priority to these complaints, considering the volume of grievances received.
BNCC Commissioner Orders Early Resolution of Civic Issues
Commissioner Pommala Sunil Kumar instructed the concerned officials to personally monitor major complaints and carry out field inspections to ensure effective implementation of corrective measures.
Officials were also directed to dispose of all pending grievances within the stipulated timeline while maintaining service quality and accountability.
The BNCC stated that the Phone-In Programme continues to serve as an important platform for citizens to directly communicate civic concerns to senior officials.
"Officials have been instructed to dispose of pending grievances within the prescribed time and ensure quality civic services to the public."
BNCC Phone-In Programme Records Strong Citizen Participation
The weekly Phone-In Programme has been conducted regularly since September 26, 2025, as part of BNCC's citizen outreach initiative. According to data released by the corporation, the initiative has received an encouraging response from the public and has resolved the majority of the grievances registered so far.
As of July 3, 2026, the programme has recorded:
- Total calls received: 1,898
- Total grievances registered: 2,450
- Grievances resolved: 2,036
- Grievances requiring long-term solutions: 8
- Grievances currently under progress: 1
- Non-relevant grievances (outside BNCC jurisdiction): 149
- Reopened grievances: 9
- Pending grievances: 246
BNCC officials said the Phone-In Programme is organised every Friday to enable citizens to directly interact with the Commissioner and raise issues related to civic infrastructure and public services.
The corporation noted that the initiative continues to receive encouraging participation from residents and remains an important mechanism for improving civic administration through direct public engagement.
Senior officials present during the programme included Additional Commissioner (Revenue In-charge) and Joint Commissioner Pallavi, Joint Commissioner Mohammed Nayeem Momin, Deputy Commissioner Somashekar, Chief Engineer Raghavendra Prasad, and officials from various departments of the Bengaluru North City Corporation.
