Citizens raise road, waste management and e-Khata issues during weekly Phone-In Programme
Bengaluru: Bengaluru North City Corporation Commissioner Pommala Sunil Kumar has directed officials to ensure the speedy resolution of public grievances after receiving multiple complaints from citizens during the weekly Phone-In Programme conducted on Thursday.
The civic interaction programme was organized at the Commissioner’s Office conference hall on Amruthahalli Main Road from 7:00 am with the aim of directly hearing complaints from residents and ensuring immediate administrative action.
During the session, Commissioner Pommala Sunil Kumar personally interacted with citizens from different wards and reviewed grievances related mainly to road maintenance, solid waste management, e-Khata services, parks, electricity, forestry, and other civic infrastructure issues.
Officials concerned were instructed to respond promptly and take immediate action to resolve pending complaints raised by the public.
Roads and Waste Management Top Citizen Complaints
According to officials, a total of 40 phone calls were received during the latest programme, leading to the registration of 45 public grievances.
Most complaints were related to damaged roads, poor maintenance of civic infrastructure, and solid waste management concerns in residential areas. Citizens also raised issues connected to electricity supply, parks, forestry-related matters, and delays in e-Khata services.
The Commissioner directed all department officials to carefully review each complaint and provide timely solutions without unnecessary delay.
“Officials must respond quickly to grievances received from citizens and ensure speedy resolution of civic issues,” Commissioner Pommala Sunil Kumar instructed during the programme.
More Than 1,300 Grievances Resolved Since Programme Launch
Officials stated that since the launch of the Phone-In Programme on September 26 under Bengaluru North City Corporation, the initiative has received a strong public response.
Data released during the programme showed that a total of 1,444 calls have been received so far, leading to the registration of 1,860 grievances across various civic departments.
Out of these, authorities claim that action has already been taken on 1,357 grievances, while 356 complaints remain pending due to long-term infrastructure or administrative requirements.
Officials added that steps are currently being taken to address the remaining unresolved issues at the earliest.
Weekly Public Interaction Programme to Continue
Commissioner Pommala Sunil Kumar said the Phone-In Programme will continue to be conducted every Friday to maintain direct communication between citizens and the civic administration.
He stated that the initiative has been helping authorities understand local civic issues more effectively while improving accountability and response mechanisms within departments.
Additional Commissioner (Revenue In-Charge) Pallavi, Chief Engineer Raghavendra Prasad, Executive Engineers, and senior civic officials were also present during the grievance hearing programme.
The civic body believes the weekly initiative will help strengthen public trust and improve the overall delivery of municipal services across Bengaluru North.
