Residents can directly interact with the Commissioner to report civic issues and seek swift resolution through the Sahaaya 2.0 grievance redressal system
The Bengaluru North City Corporation has introduced a weekly Phone-In Programme aimed at strengthening citizen engagement and improving civic service delivery. Residents will be able to directly communicate their grievances to Corporation Commissioner Pommala Sunil Kumar every Friday, with complaints being registered and forwarded to the concerned departments for prompt action.
Bengaluru: In a move aimed at enhancing public service delivery and ensuring quicker resolution of civic issues, the Bengaluru North City Corporation has launched a weekly Phone-In Programme that will allow residents to directly interact with Corporation Commissioner Pommala Sunil Kumar.
As part of the initiative, citizens can raise complaints and grievances related to civic infrastructure, sanitation, public health and municipal services. The programme is intended to establish a direct communication channel between residents and the civic administration while improving accountability in grievance redressal.
The upcoming Phone-In Programme is scheduled to be held on June 19, 2026, from 7:00 a.m. to 9:00 a.m.
Bengaluru Civic Grievances To Be Addressed Directly
During the two-hour interaction, residents can bring various civic concerns to the attention of the Commissioner, including:
- Road potholes and repair works
- Streetlight maintenance issues
- Door-to-door garbage collection and waste disposal
- Removal of dangerous trees and hanging branches
- Mosquito control and public health concerns
- Stray dog management
- Development and maintenance of public parks
- Removal of unauthorized banners and posters
- Clearance of encroachments on footpaths
- e-Khata-related issues
- Other civic and municipal service-related complaints
Officials stated that the initiative has been introduced to ensure citizens receive direct access to senior civic administrators and to accelerate the resolution of public grievances.
"The Phone-In Programme aims to provide residents with a direct platform to communicate civic concerns and ensure timely action by the concerned departments."
Complaints To Be Registered On Sahaaya 2.0 Portal
According to the Corporation, all complaints received during the Phone-In Programme will be officially registered through the Sahaaya 2.0 grievance management portal.
Once registered, the complaints will be forwarded to the respective departmental officers for necessary action. Citizens will also receive SMS notifications containing details of their registered complaints along with information about the officer assigned to address the issue.
The Corporation believes this process will improve transparency and help residents track the status of their grievances more effectively.
Citizens Can Also Use Sahaaya 2.0 Mobile Application
Apart from the weekly Phone-In Programme, residents can continue to submit complaints through the Sahaaya 2.0 mobile application, which serves as the civic body's digital grievance redressal platform.
Officials encouraged citizens to actively utilize both the Phone-In Programme and the mobile application to report issues affecting their localities and contribute to better civic governance.
North City Corporation Phone-In Programme Contact Details
Citizens can contact the control room during the programme through the following numbers:
- Mobile / WhatsApp: 9480685705
- Landline: 080-22975936
- Landline: 080-23636671
The Bengaluru North City Corporation has urged residents to make use of the initiative and directly communicate civic concerns to ensure faster service delivery and improved urban infrastructure management.
