Garbage collection delays accounted for eight of the 10 grievances received during the corporation’s second special phone-in programme today
Bengaluru North City Corporation received 10 complaints during its second special phone-in programme on solid waste management today. Eight complaints concerned waste collection vehicles not arriving, while the remaining grievances involved garbage dumping on vacant sites and inadequate road sweeping.
Bengaluru: Bengaluru North City Corporation received 10 grievances related to solid waste management during its second special phone-in programme held on Tuesday. Most complaints concerned waste collection vehicles failing to arrive, while other citizens reported garbage dumping on vacant sites and a lack of road sweeping.
Waste Collection Vehicles Account for Eight Complaints
According to the corporation, the 10 grievances received during the programme were divided into three categories:
- Waste collection vehicles not arriving: 8 complaints
- Garbage dumping in vacant sites: 1 complaint
- Road sweeping not being carried out: 1 complaint
Complaints about waste collection vehicles accounted for 80% of the grievances received, making it the primary concern raised by citizens during the phone-in session.
Sahaaya 2.0 System to Track Grievance Redressal
The corporation said all grievances received during the programme are registered in the Sahaaya 2.0 system and assigned to the concerned officers.
Officials monitor the progress of grievance redressal and take the necessary steps to ensure complaints are resolved within the stipulated time.
Seven Divisions to Implement Block-Wise Waste Management Plans
Bengaluru North City Corporation is implementing block-wise micro-planning across its seven divisions to improve solid waste management and streamline collection services.
The plan focuses on door-to-door waste collection, route allocation for auto tippers, street mapping of pourakarmikas and the management of Bulk Waste Generators (BWGs).
These measures are intended to organise collection routes and improve the coordination of waste management services across the corporation’s jurisdiction.
Solid Waste Management Phone-In Programme Every Tuesday
The corporation conducts a dedicated phone-in programme for solid waste management complaints every Tuesday from 7:30 am to 9:30 am.
Residents can use the programme to report issues related to waste collection vehicle timings, vehicles failing to arrive, pourakarmika services and waste disposal.
The Commissioner’s phone-in programme for other civic issues is held every Friday. The corporation has appealed to citizens to use these channels to bring civic concerns to the authorities’ attention and cooperate in maintaining a clean city.
The programme was conducted under the guidance of Corporation Commissioner Pommala Sunil Kumar to hear residents’ concerns and initiate necessary action. Additional Commissioner (Revenue In-charge) Pallavi, Joint Commissioner Mohammed Naeem Momin, Deputy Commissioner Somashekar, DGM Rashmi, AGMs and other corporation officials and staff were present during the programme.
