Bengaluru Residents can directly interact with the Commissioner every Friday to report civic issues, with complaints registered through the Sahaaya 2.0 portal for prompt action
The Bengaluru North City Corporation has launched a weekly Phone-In Programme to strengthen citizen services and ensure quicker resolution of civic grievances. Residents can directly speak with Commissioner Pommala Sunil Kumar every Friday regarding road repairs, garbage collection, streetlights, parks, e-Khata issues and other civic concerns. Complaints will be registered through the Sahaaya 2.0 portal and forwarded to the respective departments for immediate action.
Bengaluru: In an effort to improve public service delivery and strengthen citizen engagement, the Bengaluru North City Corporation has introduced a weekly Phone-In Programme, enabling residents to directly interact with the Corporation Commissioner and register civic complaints.
Commissioner Pommala Sunil Kumar announced that the initiative aims to provide citizens with a direct platform to voice their grievances and ensure timely redressal of civic issues across the North City Corporation limits.
The upcoming Phone-In Programme will be held on Friday, July 3, 2026, from 7:00 am to 9:00 am.
"The weekly Phone-In Programme has been launched to provide citizens with direct access to the Commissioner for resolving civic grievances efficiently."
Bengaluru North City Corporation Phone-In Programme Every Friday
During the two-hour interaction, residents can directly speak to the Commissioner regarding a wide range of civic issues affecting their localities.
Bengaluru North City Corporation Complaints can be lodged on matters including:
- Road potholes and road repair works
- Maintenance of streetlights
- Door-to-door garbage collection and waste disposal
- Removal of dangerous trees and overhanging branches
- Mosquito control measures
- Stray dog management
- Development and maintenance of public parks
- Removal of unauthorised banners and posters
- Encroachments on footpaths
- e-Khata-related grievances
- Other civic and municipal service-related issues
The Corporation said the initiative is intended to improve accountability and ensure faster resolution of complaints through direct communication with citizens.
Bengaluru North City Corporation Sahaaya 2.0 Portal to Track Civic Complaints
All grievances received during the Phone-In Programme will be digitally registered on the Sahaaya 2.0 portal and immediately forwarded to the respective departmental officers for necessary action.
Citizens will receive an SMS confirmation containing the complaint registration details along with information about the officer assigned to handle their grievance, enabling them to track the progress of their complaint.
"Every complaint received during the Phone-In Programme will be registered on the Sahaaya 2.0 portal and forwarded to the concerned department for prompt action."
Bengaluru North City Corporation Control Room Contact Numbers for Citizens
Residents can contact the North City Corporation Control Room during the Phone-In Programme using the following numbers:
- Mobile / WhatsApp: 9480685705
- Landline: 080-22975936
- Landline: 080-23636671
Apart from the weekly Phone-In Programme, citizens can also register civic complaints at any time through the Sahaaya 2.0 mobile application, which enables residents to report municipal issues digitally and monitor the status of their grievances.
Officials said the initiative is expected to strengthen transparency, improve civic governance and enhance the efficiency of public service delivery across Bengaluru's North City Corporation.
